Friday, May 11, 2007

Table for 2? right away...

Having chosen the hospitality, restaurant business in particular by my own choice, i wonder sometimes, what made me take this decision. I have always answered the same whenever i have been asked this, that it is people and food that have dragged me into this profession.

Working in the same restaurant for the last 3 years, I have seen many join this place with me, have left and new ones joined and left too. Being quite positive, i don't look at my staying here for so long as a negative, nevertheless I am trying my best to move out.

However, the reason I am writing today is because of something that has bothering me for quite sometime.

People who dine in the restaurants dine there for various reasons. Entertainment, Status, business, to show off or just plain hunger.

People who work in restaurants also work there for many reasons. Passion, Career, no choice or simply to make money.

Now in between these two comes this whole experience of the meal. The waiter provides, while the guest enjoys.

We have all this unwritten notions about various professions, that i don't know comes from where. Whatever it is. The bottom line for every restaurateur is to achieve guest satisfaction. For us it is a major part of our job and many of us got at great lengths to get the approval of guests.

Sounds simple. No. The problem arises with the expectations that guests come with. Nothing worng with that. Every human is not the same. Well, i don't expect them to be, the fun in this job is because of the variety we see everyday.

The problem also lies in the fact that we don't realise that every guest is different. In our pursuit to offer consistency and high quality standard, we fail to realise that each one has different expectations.
It is obvious that it is very difficult to figure out what exactly is every individual's route to happiness or satisfaction is.
There are some who are so easy to please, yet others will complain no matter what u do, some want you next to them all evening, for some u have to behave like a servant, while others treat u like any other person. The restaurant profession is a very grey area. No obvious rules. So people are so unsure as to how they should deal with a restaurant staff.

After thinking about all this, one thing i am sure about, is that the weakest point every human has is the ego.
It is the ego that is appeased of every satisfied guest. Every guest nees to made to feel important. It is the restaurant they know, even if you are nothing outside, u are still royalty. Whether a millionaire or a carpenter they are all treated like royalty.

But every restaurateur has to have the skill to be at all the levels to recognise the ego levels they need to boost, which few possess. Many have their own ego to deal with before they deal with guest's.

Guess what i am trying to figure out is, What makes people happy? Why are we taught what should make us happy? Why should we not figure out ourselves? Why do we need our egos to be boosted? Why are we taught to have set notions about people, professions and expectations?

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